The following documents are mandatory for verification as an Individual User & Personal Account:

  1. National Identity Card (scan front & back side separately)

  2. KRA Certificate

  3. Recent Passport sized photo

Note: All users must have their personal details verified alongside the business details i.e in case of a business. Therefore, during the verification process, you are required to submit your personal details (above) plus the business documents as highlighted below.

Follow the individual verification guide to start.

You will need the following documents for the Verification of the Business Account

Sole Proprietor

  1. Business Registration Certificate

  2. KRA Certificate

Follow the sole proprietor verification guide to start.

Limited Company

  1. Business Registration Certificate

  2. KRA Certificate

  3. Memorandum of Association (CR-2)

  4. List of Company Directors (CR-12)

  5. Stamped Board of Directors Resolution

Follow the limited company verification guide to start.


  1. Certificate of Registration from Non-Govermental Organization Board

  2. KRA Certificate

  3. NGO constitution

  4. Stamped Board of Directors Resolution

Follow the NGO verification guide to start.

FAQs (Verification FAQs)

Why should you get verified

Apart from the need for us to properly a customized service for you, verification is required to ensure the security of our payment networks and as a requirement against money laundering.

How long does it take?

The verification process takes 1-3 days. Please ensure you complete email and phone number verification to avoid any delays in approval. Also consider uploading copies of the right documents of good quality as required.

What happens if I don't get verified?

You cannot be able to transact on IntaSend unless your account is fully verified.

Live Screening Process

For the account to be verified, you need to take part in the live screening process as guided by the IntaSend compliance team. You can learn more information about the IntaSend Live Screening process here.

How secure is my information?

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Visit our privacy page to learn more about how we handle and use your personal information.

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