You can be able to withdraw your funds to your M-Pesa wallet through the following procedure:

  1. Log into your account and click on the Balances tab.

  2. Click on the Settlements tab.

  3. On the top right, click on the Add Account tab.

  4. Fill in your M-Pesa details correctly and then click on submit button to save. Always counter check the M-Pesa details you provide to prevent cases of sending funds to the wrong recipient

    NB: You can add another M-Pesa account details in the same way.

  5. Click on the New Request tab to initiate withdrawal of your funds.

  6. Fill in the details by choosing from the drop-down menu and stating the amount you wish to withdraw then click submit button to save.

  7. Once you click on the Submit button, you will be redirected to a new page with details of the withdrawal request including fees charged, and the amount to be withdrawn after conversion to Kenya Shillings.

    N/B - You need to verify the M-Pesa account number to be correct and also approve the withdrawal request

  8. Once you click the Complete and Send button, you will be directed to a page to wait for confirmation of the payment. You can refresh the page to get confirmation that the funds have been sent successfully to the M-Pesa account provided

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