How to fix payment processing issues on Shopify store
When testing or setting up IntaSend on your Shopify account, you might experience the error below:
There was an issue processing your payment. Try again or use a different payment method
Make email collection mandatory at checkout
For IntaSend to process payments for Shopify i.e either card or M-Pesa payments, we need to capture the client email address of the user for integration to work. For this reason, you need to set the email to be compulsory in your Shopify checkout settings as shown below.
Shopify checkout settings - update email
Ensure you have configured your Account Keys properly for production
Ensure your account is approved to start transacting
Only verified and approved accounts are able to transact on IntaSend. When migrating from test to live, please ensure your account has been verified and approved. Here is more about IntaSend verification process
How safe is my data with IntaSend?
We understand that the security and protection of your personal information are of utmost importance to you, and we take this matter very seriously. At IntaSend, we have implemented robust security measures to ensure the safety of your data ...
How do I add IntaSend on my website
Depending on how you have build your website i.e Wordpress, PHP, Python, no-code etc, IntaSend provides SDKs and plugins to help you get started quickly. Here are some quick links on where to start Developers API - https://developers.intasend.com ...
Supporting Documents for Account verification
You can upload the following documents as supporting documents for use in the account verification process. For Academic, Online or Content Writing, you can upload any of the following: PayPal Statement Payoneer Statement Payment receipt e.g Western ...
Card Error code 481
Error Payment authorization failed. Cause IntaSend and partners set various rules to ensure transactions are safe. Among these, you are required to authenticate every transaction using the One Time PIN sent by your bank when checking out on IntaSend ...
Card Error code 233
Error General decline by the processor. Cause For some reason, we could not complete your request. How to fix Ensure your personal, address, and card details are well filled. We recommend the use of a different card