Failed transaction on IntaSend show as success in customer's account
Bank shows that funds have already been deducted in the account and yet it is a failed status on IntaSend.
When you see any of these errors, it simply means that IntaSend was not able to charge the card and no money is held. Also note, we do not hold transactions and try to charge them later.
When you get a card error from our end and you notice that a transaction has been done in your bank statement, we recommend that you notify your bank for them to correct the charge. Some banks take up to 48 hours to auto-settle/auto-correct the error. IntaSend is a registered payment gateway by both Visa and Mastercard and the bank should be able to track and validate the transaction through a common portal that is shared by all aggregators.
To continue paying on invoice we recommend notifying the bank on the same or use a different card.
What is maximum amount I can receive through IntaSend (Understanding Account Limits)
IntaSend has limits to how much you can receive per transaction and also per day. At the moment, the following are the default limits for new accounts. Card payments Limits USD 500 or equivalent per transaction No limit on how much you can ...
What is IntaSend Discovery Call (Live screening)?
IntaSend team may request to have call with you before your account has been approved. The live screening process helps IntaSend to better understand your business so as to provide a customized experience while meeting our partners obligation for ...
How much do you charge for using IntaSend?
Setting up an account on IntaSend if free. However we charge fees every time you transact. Below is an overview of our pricing details. For more information, please visit our pricing page. Collection Local card payments - 3.5% of transaction value ...
How safe is my data with IntaSend?
We understand that the security and protection of your personal information are of utmost importance to you, and we take this matter very seriously. At IntaSend, we have implemented robust security measures to ensure the safety of your data ...
How to open an IntaSend account for a Limited Liability Company
As part of the terms for use of IntaSend Solution, you need to provide business registration documents for a compliance check. The documents and information required have been listed below in this guide: The following documents are mandatory to get ...