Failed transaction on IntaSend show as success in customer's account

Failed transaction on IntaSend show as success in customer's account

Issue

Bank shows that funds have already been deducted in the account and yet it is a failed status on IntaSend.

Solution

When transactions fail or for some reason we cannot charge a card, we normally notify the customer of the failure and the reason of failure immediately. More of this can be found under common card failure codes and explanations articles here.

When you see any of these errors, it simply means that IntaSend was not able to charge the card and no money is held. Also note, we do not hold transactions and try to charge them later. 

When you get a card error from our end and you notice that a transaction has been done in your bank statement, we recommend that you notify your bank for them to correct the charge. Some banks take up to 48 hours to auto-settle/auto-correct the error. IntaSend is a registered payment gateway by both Visa and Mastercard and the bank should be able to track and validate the transaction through a common portal that is shared by all aggregators.

To continue paying on invoice we recommend notifying the bank on the same or use a different card.

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